Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Vimalnaturals Pay balance (in case of Pay on Delivery orders).

Available refund method

Refund Time-frame


Seller-Fulfilled Orders (After seller notifies Vimalnaturals of receipt of return)

Prepaid Orders

Vimalnaturals ewallet*

3-5 hours

Credit Card/ Debit Card


3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account


3-5 Business Days

Vimalnaturals ewallet

3-5 hours


*Vimalnaturals e-wallet is the account associated with your account.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

For Seller- Fulfilled orders:

  1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  2. In any case where a refund is required, the seller(s) need to authorise that refund. can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Vimalnaturals account (as Vimalnaturals Pay balance).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can raise the support ticket from your account

Note: Refunds cannot be processed to third-party accounts. The name on your Vimalnaturals account should match with the name of the bank account holder.

Shipping Cost Refunds


  1. If you’re returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

Note: The seller will not refund the shipping cost incurred in case of remorse returns.


Refund Reason

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