Frequently Asked Questions

Order & Retunrs

What can I return?

You may request returns for most items you buy from sellers listed on Vimalnaturals.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Vimalnaturals.com/Returns policy. Items are returnable if you've received them in a condition that is physically damaged, defective or different from its description on the product detail page on Vimalnaturals.com.

How to return items?

Go to Your Orders to initiate a return. Note: If you need to contact the seller for a return and the seller fails to address your query in two business days, write to customercare@vimalnaturals.com

What are the return guidelines?

Following are the return guidelines: 1. Your address and the item that you wish to return must be eligible for return. 2. If the return is not eligible for Pickup, a Self-Return option will be given. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Vimalnaturals account (as Vimalnaturals Pay balance).

Where can I view status of return?

1. Locate the item from Your Orders 2. Select Return/Refund status Following are the refund processing timelines after the item is received by Vimalnaturals or the Seller notifies us of the receipt of the return: 3. For more details, please see Vimalnaturals.com/Refund Policy

Can my order be replaced?

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
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