General Returns Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Vimalnaturals.com.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
- Products marked as “non-returnable” on the product detail page cannot be returned.
- Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Categories
Category | Return Policy |
Toys (new): | 10 Day Replacement only This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Baby Care: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Baby Personal Care; Baby Hair & Skin Care Products | Non-Returnable This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Home Gardening: (Fertilizers, Seeds, Live Plants) | Non-Returnable This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Health care (Probiotics, pain balm, sanitary napkin, Health mix, Hand wash, Toilet cleaner, Hand wash) | Non-Returnable This item is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Homecare products: (All-purpose wash, Home Cleaner, Laundry wash, Pooja Products) Personal Care: (Shampoo, Fragrance/Scents, Hair Oils, Bath Scrub Pads, Skin Care, Soaps, Tooth powder/Tooth paste) | Non-Returnable This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Personal Care: (Shampoo, Fragrance/Scents, Hair Oils, Scrub Pads, Skin Care, Soaps, Tooth powder/Tooth paste) | Non-Returnable This item is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Farm Fresh (Cooking Oil, Dals, Desi Ghee, Spices, Honey, Jaggery, Millets, Nuts, Palm Jaggery, Rice) | Non-Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Foods & Snacks | Non-Returnable This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Fashion: (Cotton garments, Jute & Cotton bags, Terracotta Jewels, Jute garments) | 10 Day Free Returns & Exchange This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
*However, for customized bulk orders in Jute & Cotton bags will get refund only after physical verification from the sellers end |
Herbs: (Dried Herbals) | Non-Returnable This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement |
Kitchen Care: (Dish wash, Earthen utensils, Garbage bags, Wooden Sticks) | Non-Returnable This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement |
Home Decors: (Coir, Cotton, Wooden, Jute) | 10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
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Organic | Non-Returnable
This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement |